Customer Testimonials

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Cars Apr 24, 2021

We was heading home from Henderson and stopped at Hucks for a snack. Saw they had a Ford and Toyota Dealership soo we checked out what each had on lot and Watermark Toyota had what we was looking for and the price was on point for the year and make. Called over there and a very nice sales experience expert Sam said come on over he would go pull it up to the front for us to have a look. We left Hucks and Sam had pulled it up and we looked it over and test drove it and we ...

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Cars Mar 27, 2021

I have no problems with Watermark, they come pick up my vehicle at work and service it and bring it back. They got my business and good people!

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Cars Mar 20, 2021

Professional, informative; a good group of guys. I enjoyed the experience. When purchasing vehicles in the future, Watermark would be my first choice. Kudos for the entire team.

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Cars Mar 12, 2021

The staff at Watermark were top notch! They were very accommodating to my schedule and worked me in to get my oil change. Service work was fast but thorough.

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Cars Mar 10, 2021

My service professional (Chase Fisher) worked diligently with me to get my vehicle back to me quickly and at a more than fair price. He kept me posted every step of the way—I will be a customer of his for life.

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Cars Feb 6, 2021

What I expected for customer service, it was an excellent experience. Quality used cars and nice selection to choose from. They took the time to explain the lifetime warranty and what it covers. It was a great experience.

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Cars Jan 29, 2021

Good service clean place and free WiFi , always get my service here, that way they can do recalls also, does seem like are a little competitive with scheduling

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Cars Nov 20, 2020

Service department went above and beyond to insure that my vehicle/investment was taken care of. They treated me like a friend, and treated my truck like it was their truck. Forget whatever you’ve heard regarding how overpriced dealership service is...these guys were the cheapest in town and we’re able to get me in with NO NOTICE!! Chase Fisher was professional, polite, knowledgeable but most importantly he treated me like a family member—Chase has made me a customer for LIFE!

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Cars Oct 31, 2020

Great people willing to help you . After buying a car from watermark . They come to my house pick it up service it and bring it home can’t beat that .

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Cars Oct 11, 2020

I am from Texas, and I found this dealership through Copilot. They had the exact car I was looking for in the correct color. I phoned and got Morgan. He and I exchanged phone numbers, and I shared pics of my possible trade. He secured me a very good offer, took my offer(which was fair to both parties) on the new car I was looking for, and we started the “deal”. Fast forward 1 week, I arrived in KY and met Morgan. He was the most non-hassle, customer service focused salesman I’ve ever worked with! He was genuine, attentive, ...

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Cars Oct 8, 2020

Chase Fisher in the service department is a great guy to deal with. Not sure I would go there if he wasn’t working there. My car was being serviced and everything went well.

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DealerRater Nov 25, 2019

We purchased a 2017 Honda Pilot from Watermark. We are located in the Indianapolis area and Joe and the rest of the Watermark team did a fantastic job helping us evaluate the car from long distance. When we came to look at the car it was better than expected! We got a great price on the Pilot and a very good value on our trade in vehicle. Even better - when I got the Pilot back to Indy, I found a small issue that I had missed when reviewing the vehicle. A day later, Joe reached out to me from Watermark ...

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Cars Jun 9, 2019

Shawn was very courteous and professional. We drove several difference and he was very patient. Very good experience and courteous staff. Will recommend to friends.

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Cars Dec 18, 2018

Great experience from service team on my 2013 Grand Cherokee , also A Thank You to Brad & Jerrod , from Watermark , great management

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Cars Oct 19, 2018

Everyone was helpful got the watermark warranty for free will definitely return for future purchases through the watermark network also got a really good deal

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Cars Apr 4, 2018

Jessica Underwood was very professional and polite and made sure I got the car I wanted and made me a great deal! I am very satisfied with the service I received from everyone at the dealership especially Jessica and Jamey Ladd!

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Cars Mar 23, 2018

I had a very positive experience. The experience was hassle free. Zach was very antentive but not overbearing. The dealership were professional. I would highly recommend to family and friends.

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Cars Feb 28, 2018

This is the 2nd auto we have bought from Jamey Ladd and we couldn't be happier with his friendly demeanor and easy going ability to juggle many details at once. The process was straight forward. Buying a car from Jamey has been less stressful than years past. Thank upubJamey

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DealerRater Feb 3, 2018

We purchased a used 2017 Rav4 from Chad Audas. Most of our communication took place on line with emails to Chad. We received quick information and purchased the vehicle easily. He and the other employees were very friendly and helpful when we completed the small amount of paperwork the evening we purchased the car. We appreciate their cooperation, and we are so proud of the vehicle we were able to purchase from them for our daughter. We look forward to doing business with them again some day.

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DealerRater Feb 2, 2018

Bought my car several months ago from Andrew Baker and his excellent customer service goes above and beyond. Called and schedule the detailing and finishing touches through Donna and my car looks better than the day I purchased it. Thank you Andrew Baker and Team

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DealerRater Feb 2, 2018

Chad was very helpful and not pushy at all. I felt welcomed when I arrived. I felt like I was treated like family and on top of that I feel I walked away with a great truck. Great overall experience!

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DealerRater Feb 1, 2018

I found the staff and service excellent in all areas. They were efficient and met and explained my service clearly. The service waiting area was very comfortable.

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DealerRater Feb 1, 2018

, fasf reliable service with friendly helpful employees. the waiting area was very clean. refreshments were available to those who wanted them, I did not. they even has a television for the people to watch.

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DealerRater Feb 1, 2018

Great people to work with.......professional and courteous. The folks responded to my needs and were able to locate my vehicle and deliver it within a matter of days.

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DealerRater Sep 13, 2017

Erik Stokes & the whole team at Watermark were wonderful to work with to find the exact Highlander I wanted. So pleased with the customer service they provided me.

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DealerRater Sep 5, 2017

Wonderful customer service. Our salesman, Eric Stokes, was great. Love our new car. The entire dealership was neat, clean and very friendly. Would definitely recommend buying from here

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DealerRater Aug 1, 2017

Brad Fridinger was great to work with. He worked to meet my needs with my new 4 Runner, accessories and even called to make sure I had everything I needed a few days after my purchase. He also made sure to order the floor mats I needed and ship them to my house. Very pleased and highly recommend.

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DealerRater Jul 9, 2017

I would recommend them to anyone...and i have...awesome place to buy new vehicle salesmen was very helpful....the wait wasnt long to finalize the deal

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DealerRater Jul 8, 2017

We went in thinking with our low credit that there was no chance in getting a vehicle really. But we had to try. Ron Green was very polite and super helpful. Not only did he listen to what we were needing but helped us get something even better than we could have imagined. Thank you so much to the Watermark Toyota team in Madisonville!!

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DealerRater Jul 2, 2017

I have been searching for a 2017 Dodge Charger SXT for about a month and a half. Ron Green was absolutely fantastic. All my concerns were listened to and addressed. I didn't feel hassled or pressured. Ron Green and the entire team were tremendously great. I love my new car and thank everyone, especially Ron Green.

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DealerRater Jun 2, 2017

Pleasant experience purchasing a new Toyota Prius. Would strongly recommend the dealership and the salesman, Mr. Brad Fridinger. He was prompt, courteous, polite and efficient.

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DealerRater Apr 22, 2017

I had emailed about a couple different vehicles and always received a quick response. Also received several phone calls with excellent costumer service. When we arrived at the dealership, we were greeted with the same service the entire time we were there. From the salesman that greeted us to the finance personnel, they each went above and beyond to meet our needs! We will definitely be back for any new vehicles in the future.

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DealerRater Apr 18, 2017

We went to Watermark with specific needs and a specific budget. Stacey Carneyhan found us exactly what we were looking for in the price range we requested. The entire process from test drive to warranty and financing paperwork was fast,easy and pressure free. If you are looking for a new or used vehicle, it doesn't get any better than Stacey Carneyhan and the entire team at Watermark Toyota!

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DealerRater Apr 6, 2017

They made my first car buying experience a very pleasurable experience and I highly recommend using this dealership when buying or leasing a car for anyone.

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DealerRater Apr 4, 2017

I think this is the best dealership I have ever worked with. Coda Blakeley is really awesome! There was no hard sell, just fair prices and wonderful customer service!! Kevin Story is outstanding as a sales manager and explains everything so anyone could understand. I drove 86 miles to buy my vehicle at Watermark and I would definitely buy another vehicle here. All of the staff seem to take pride in their jobs and give great service. So if you want a really good deal and people who treat you like family...go to Watermark Toyota in Madisonville, KY for all ...

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DealerRater Apr 1, 2017

I went with Big Mike, he is my brother in Christ. He is such an amazing person, family man, super funny!!! He was able to get me into the car I wanted for the price I wanted. I can't thank him enough! Wonderful customer service! All around great place to shop for a new vehicle. You can't go wrong with them!!!!

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DealerRater Mar 25, 2017

Ron Green was helpful from the very start!!! Him and all the guys did everything they could to get me into a new car! I am thankful and will definitely recommend them to anyone I know. I look foward to doing more business with watermark and Ron Green... thanks again guys!!!!

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DealerRater Mar 25, 2017

I have been trying to my first car for a long time, but to get something reliable is hard, I am going and don't have much luck in the credit department. Ron Green made my experience great!!! I got an almost brand new car, at an outstanding love price. At but here, pay here's I would be paying twice as much as I am now for a car less new. 🙂 I highly recommend coming to Toyota Watermark in Madisonville, Kentucky!!!

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DealerRater Mar 24, 2017

Drove 3 hours to buy a truck from them super hassle free loveee my truck! Salesman ron was fantastic! Such a good experience my parents came home with a brand new van to.

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DealerRater Mar 24, 2017

My husband surprised me and bought me a new car today from the wonderful people at Watermark!!!! They worked with us and we drove out with a 2015 VW Passat. I love it!!! Thank you so much Ron and Jay

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DealerRater Mar 18, 2017

I was very pleased with my overall experience with watermark. They worked hard to get me the vehicle I wanted and the payment I wanted. They even gave me more for my trade than I expected!!! I was treated with kindness and was not made to feel pressured to buy. Thanks Ron Green for listening to what I wanted and for making sure that I got it!!!

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DealerRater Mar 18, 2017

This purchase was the easiest and most pleasant car buying experience I've EVER had and I've bought several cars over the last 30 yrs. Ron was super knowledge about the process and worked with me to find the right car for my family's needs. But he didn't stop there, although I live in a different state, even after my purchase Ron has continued to follow-up to make sure all of my car needs are taken care of such as recall repairs, licensing tag transfer, warranty questions, etc. Thank you Ron Green and Watermark Toyota for an EXCEPTIONAL ...

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DealerRater Mar 15, 2017

I came in looking for a car and was in and out in 2 hours , I've been to other dealers and have spent all day and my time is important and they worked fast to get me in and out

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DealerRater Mar 14, 2017

My salesman, Ron was very helpful and found me the perfect car that I was wanting! I live 3 hours away and never seen my car before I bought it and he did great picking it out and even had it delivered to me when I couldn't find a ride. Definately will be back when I buy another car! Great experience!

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